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Operational controls, security workflows, and incident response information.
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How Classroom Pulse supports FERPA and COPPA expectations in school use cases.
1. Scope and roles
This Privacy Policy explains how Classroom Pulse handles information across our product, website, and commercial operations.
When a school, district, or educator uses Classroom Pulse to manage student-related records, Classroom Pulse generally acts as a service provider or processor on behalf of the institution or account owner.
When we manage our own website, subscriptions, support operations, fraud prevention, product security, or business records, Classroom Pulse may act as an independent business or controller for that information.
This distinction matters because student record requests may need to be routed through the school or organization that controls those records.
2. Information we collect
We collect information needed to operate the product, support institutions, and run our website responsibly.
Account and organization data
- Names, work email addresses, school or district affiliation, role, and plan details
- Team member permissions, workspace settings, and audit history
Student-related data entered by authorized users
- Student names or identifiers selected by the customer
- Behavioral observations, notes, interventions, goals, and progress records
- Parent or guardian contact information when provided by the customer
Commercial and website data
- Billing contact information and transaction metadata handled through Stripe
- Support requests, onboarding notes, demos, and training attendance
- Device, browser, log, and usage information needed for product performance and security
- Cookie and local storage data described in our Cookie Policy
We do not request or require
- Social Security numbers
- Direct student self-service signups
- Student payment card information
- Biometric data
- Behavioral advertising profiles
3. How we use information
We use information to deliver the service, maintain security, support customers, and operate the business.
Core product uses
- Authenticate users and manage access controls
- Store, display, and export behavior tracking records and reports
- Deliver alerts, parent communications, and workflow notifications requested by users
- Provide support, onboarding, and account administration
Business and operational uses
- Process subscriptions, invoices, renewals, and fraud screening
- Monitor uptime, performance, reliability, and abuse
- Improve features based on aggregate usage patterns and feedback
- Comply with legal obligations and enforce our agreements
AI-assisted product features
- Some features may generate drafts, summaries, or suggestions for educators
- These outputs are workflow aids and do not replace professional judgment
- Institutions should review classroom outputs before relying on them for educational decisions
We do not use student data for targeted advertising or sell personal information.
5. Security and access controls
We use layered safeguards designed to reduce the risk of unauthorized access, loss, or misuse.
Security measures include
- Encryption in transit and at rest where supported by our infrastructure
- Role-based access controls and authenticated account access
- Logging, monitoring, and incident response procedures
- Provider-managed redundancy, backup, and infrastructure hardening
No internet service is completely risk-free, but we work to identify, contain, and remediate issues quickly.
If a security incident affects personal data, we will provide notice as required by law or contractual commitments.
6. Student privacy, FERPA, and COPPA
Classroom Pulse is built for school-managed use, not direct use by children.
Student privacy commitments
- Students do not create their own Classroom Pulse accounts
- Authorized adults manage student records and parent communications
- Student data is used for educational workflows, not advertising
- Data access is limited to users with a legitimate operational or educational need
FERPA
- Schools and districts remain responsible for education records they control
- Classroom Pulse is designed to operate under school-directed use for legitimate educational interests
- Parents and eligible students should direct record access or correction requests to their school unless instructed otherwise
COPPA
- We do not knowingly collect personal information directly from children through open sign-up flows
- Schools are responsible for determining when school consent or parental notice is required in their environment
7. Data retention and deletion
We retain information for as long as needed to deliver the service, satisfy legal obligations, resolve disputes, and keep appropriate business records.
Retention principles
- Customer workspace data is retained while the account or contract remains active
- Billing, transaction, and tax records may be retained for accounting and compliance purposes
- Security logs and audit records may be retained longer to investigate misuse or legal issues
- Backup copies may persist for a limited period before cycling out
When an account ends
- Customers may request an export of their data
- We delete or de-identify customer data according to contract terms, support workflows, and legal requirements
- Some limited records may be retained where necessary for compliance, fraud prevention, or dispute resolution
8. Your rights and choices
Depending on your relationship to Classroom Pulse and the laws that apply, you may have rights to access, correct, export, or delete your information.
Self-service and customer controls
- Account owners can update profile and organization details
- Customers can export certain records and reports from the platform
- Browser settings and our Cookie Policy describe controls for non-essential web technologies
Requests and limitations
- Student record requests may need to be handled by the institution that controls the records
- We may ask you to verify your identity before completing a request
- We may keep limited information where required by law or needed to protect the service
To submit a request, email privacy@classroompulse.io.
10. International access and transfers
Classroom Pulse primarily operates in the United States.
If you access the service from another region, you understand that information may be processed and stored in the United States or other locations where our providers operate.
Where required, we use contractual and operational safeguards intended to support lawful data transfers.
11. Changes and contact information
We may revise this Privacy Policy from time to time to reflect product changes, operational changes, or legal requirements.
When we make material changes
- We will update the Last Updated date
- We may provide website, email, or in-product notice when appropriate
- Institutional customers may also receive contract or procurement notices where applicable
Contact: Email: privacy@classroompulse.io Legal: legal@classroompulse.io Mail: Classroom Pulse, 5435 N Garland Ave Suite 140-127, Garland, TX 75040
Questions or documentation requests
Use this inbox for privacy requests, procurement reviews, and questions about customer or student record handling.
Mailing address
Classroom Pulse, 5435 N Garland Ave Suite 140-127, Garland, TX 75040, United States